We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in its original condition: unused, unworn, with all tags attached, and in the original packaging. A proof of purchase or order confirmation is required for all returns.

If you would like to request a return, please contact us at:

Email: clayandink@clayandinkstudio.com

Please send approved returns to the following address:

[Insert Return Address]

Once your return request has been approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package.
Please note that items returned without prior approval will not be accepted.

For any questions regarding returns, please contact us anytime:

Email: clayandink@clayandinkstudio.com

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and provide a solution.

We are committed to ensuring every customer receives a product that meets our quality standards.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Personal care items (such as beauty products)
• Hazardous materials or products containing flammable liquids or gases

Please contact us if you have questions about a specific item before purchasing.

We are unable to accept returns on sale items or gift cards.

Exchanges

The fastest way to receive the product you want is to return your current item. Once your return is approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

For customers located in the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

To qualify, the item must be returned in the same condition as received: unused, with original packaging, tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us:

Email: clayandink@clayandinkstudio.com